Well I admit we were unwell but things did not bode well from the beginning. Invited to arrange transfer from Cairns airport to the resort we were greeted by the driver in some state of agitation and someone who was destined to have a bad day! If anyone expects a gay greeter forget it! Having to wait an hour for another passenger then a tour of Cairns looking for people booked but not showing, perhaps because the other passenger was an hour later, set the scene for more dramatic events. Perhaps the 96% humidity did it but Frank was taken ill with a fainting bout. It may also have been a blood sugar problem as we had a long flight from Sydney without anything to eat or drink. I was really concerned and still am, so a health check is required when we return to the UK. Although I shouted about his fainting the driver ignored my pleas and continued along the long - very long and uncomfortable journey. We had the dollars ready to had over but because of the confusion Frank could not recollect if we had paid as some did, when they got onto the bus! Later we found the A$120 fee on the resort account.
Well this could only get better - but it did not - reception staff were off hand and uninterested in either of us or our state of health. We were shown to our room and told to come down to reception for the guided tour of the resort. Frank was still unwell and went to bed I attended as instructed. The cleaner was told to show us around! A really friendly guy but with some interesting takes on the internal workings of the place we were staying for a few days! More later - riveted yet? More disasters in customer care to come!
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